Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to:
determine software and operating system requirements
evaluate acquisition methods
communication skills to:
liaise with client users and system developer
liaise with stakeholders and service or product suppliers
negotiate with systems developers the relative merits of two or more competing devices for a purchase agreement
literacy skills to read complex technical papers
planning and organisational skills to manage project
problem-solving skills to assess the fit with existing technology and system developers.
Required knowledge
change-management systems
current industry-accepted hardware and software products
financial management options, including leasing arrangement
information-gathering techniques
risk management in relation to IT component use and items procured
quality assurance practices in relation to identifying and acquiring IT system components
client business domain
vendor product directions
organisational purchasing procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | external organisations individuals internal departments internal employees. |
Requirements may relate to: | business database network people in the organisation platform system. |
Software may include: | commercial applications customised in-house organisation-specific packaged. |
Operating system may include: | Linux Mac Windows. |
Hardware may include: | CD and DVD drives central processing unit (CPU) and CPU upgrades complementary metal oxide semiconductor (CMOS) battery fax or modem cards interface cards internal and external storage devices modems and other connectivity devices, such as asymmetric digital subscriber line (ADSL) modems motherboards networks personal computers random access memory (RAM) upgrades remote sites servers workstations. |
System components may include: | facilities management hardware, such as internal expansion devices and external peripheral devices integration and implementation services personal computers, networks and printers software, such as applications, utilities and operating systems. |
Specifications may include: | current system functionality technical requirements user problem statement. |
Acquisition methods may include: | lease new or refurbished outsourced purchase rental. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist